![]() If that's true, you will have to log in to your router settings and turn off the access control or remove your Xbox console from the list of blocked devices. If changing the MAC address does not help, you should also try using your computer's physical address as the dedicated MAC address on your Xbox.Īnother cause for the Additional Authentication Needed error could be your router if you previously enabled a network-level block. ![]() If you're one of the people who have this problem your first attempt at fixing it should be to clear the currently stored alternate MAC address on your Xbox One and see if that lets you connect to the Internet. How to fix the Additional Authentication Needed error The majority of these gamers are saying that the problem started to appear on their own, without any changes to their home networks being made. What Is My Alternate Mac Address Xbox One Wireless ControllerĪ few Xbox One gamers have complained that their Xbox One console is randomly displaying an 'Additional Authentication Needed' error whenever they try to connect their console to their home internet network.Additional Authentication Needed Xbox One.If you don't know the Microsoft account, see Find your Microsoft account email address. Check for other Xbox profiles on your console and sign in using the Microsoft account associated with those profiles. You may also have your credit card associated with another Xbox account, such as your child's account. ![]() Unless you are connecting through a network that you don't control, like at a hotel or from work, the alternate MAC address setting is not doing anything. ![]() There's no reason for it to do anything that wouldn't be achieved by a hard reset. ![]()
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